Shipping
Where we ship. Soncrate ships across the United States. All orders ship from within the U.S. and include tracking.
Processing & delivery. Most in-stock orders are processed within 1–2 business days. Standard delivery typically arrives within 3–7 business days after dispatch, depending on destination. You'll receive a tracking link by email as soon as your order ships.
Seller of record. Every order ships under the Soncrate name with branded packing documentation — we are the seller of record on all fulfillment.
Issues in transit. If a package is delayed, lost, or arrives damaged, contact us within 7 days of the delivery date and we'll make it right.
Returns & Warranty
30-day returns. If you're not happy with a purchase, you may return most items within 30 days of delivery for a refund or exchange. Items should be in original, resalable condition with all included accessories and packaging.
- Start a return by emailing info@soncrate.com with your order number.
- Refunds are issued to the original payment method once the return is received and inspected.
- Return shipping costs may apply for change-of-mind returns; defective or incorrect items ship back free.
Manufacturer warranty. Because we source through authorized channels, every product we sell is genuine and eligible for the full manufacturer's warranty. If a product develops a fault covered by warranty, contact us and we'll help coordinate repair or replacement.
Privacy
What we collect. To fulfill an order we collect the details you provide — name, shipping address, email, and payment information processed securely by our payment providers. We do not see or store full card numbers.
How we use it. Your information is used only to process orders, provide support, and — if you opt in — send occasional product updates. You can unsubscribe from marketing email at any time.
What we don't do. We do not sell your personal information. We share data only with the service providers required to ship your order and process payment.
To request access to, correction of, or deletion of your data, email info@soncrate.com.
Terms of Sale
Pricing & availability. Prices are shown in U.S. dollars and may change without notice. Products are subject to availability; if an item is unavailable after an order is placed, we'll notify you and issue a full refund.
Product accuracy. We work to keep imagery, descriptions, and specifications accurate and brand-faithful. Colors may vary slightly by screen.
Orders. Placing an order constitutes an offer to buy; a confirmation email does not guarantee acceptance until the order ships. We reserve the right to decline or cancel orders in cases of suspected fraud or error.
Governing entity. Soncrate is a brand operated by Eshy Gazit LLC, a company registered in the United States. These terms are governed by applicable U.S. law.
Pricing & MAP Compliance
Minimum advertised pricing (MAP). Soncrate honors the Minimum Advertised Price (MAP) policies of the manufacturers and authorized distributors we partner with. We advertise and display products at or above each brand's stated MAP, and we promptly correct any listing that falls out of compliance across every channel we sell on.
Authorized reseller. We source exclusively through authorized channels, sell genuine products, and maintain accurate, brand-faithful listings — so our pricing, imagery, and merchandising stay consistent with each brand's standards.
Contact
Customer support, warranty help, and wholesale inquiries all reach us in one place: